bok blog

bytes of knowledge recently moved into a new facility with a state of the art telephone system. All of us had been trained for many years to key 9 before calling an outside phone number. How often do you have to dial 9 on your cell phone? Never; phone system designers have determined that with a smarter office phone system there is no need to dial 9. Of course all of us have to be trained on how to use this new system with its many time saving features. Guess what, eLearning is the best way. No big meeting was held and no one had to take time from their job to show a co-worker how to use the system. An eLearning program with simulation was already available having been developed early in 2009 by the eLearning division staff for our Dalcon Communications VoIP phone system.